PayPal Reviews

PayPal has an overall rating of 3.0 based on 8 reviews. Customer feedback on PayPal is mixed: PayPal reviewers highlight positive aspects like convenient payment processing, strong buyer protection, wide acceptance across merchants and services, which strongly appeal to online shoppers, small business owners, freelancers and service providers. However, PayPal is often criticized for its high fees for transactions, account limitations and freezes, customer service challenges.

3.0/5.0

8 reviews

5 Stars

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4 Stars

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All PayPal Reviews (8)
robertnelson2927
May 03, 2026
"I used paypal to send a payment overseas..."
I used paypal to send a payment overseas the exchange rate plus the extra fees ended up being way more than I expected. I probably should’ve checked the details more carefully, but still, it felt rough. I was just trying to pay for something simple, and suddenly I’m doing mental math like I’m back in school, which is exactly why I hated math homework in the first place. Anyway, I don’t think I’ll use paypal again for anything involving currency conversion.
carlton1992
April 16, 2026
"Account holds have made PayPal hard to trust"
I’ve used paypal for years and it used to be convenient, but lately the account holds and limits have been really frustrating. My money got held with no clear explanation, and then I was asked to send documents again even though my account had already been verified. Compared to other payment apps I’ve used, paypal feels a lot less predictable when it comes to actually getting access to your own money.

Support didn’t make things much better either. Most of the replies felt like copy-and-paste answers, and I ended up waiting days without getting a real explanation. I understand they need security checks, but services like Venmo, Cash App, or even regular bank transfers have been smoother for me overall. paypal isn’t the worst, but I definitely don’t trust it the way I used to...
darlaestorga9041
April 10, 2026
"I had to reach out to..."
I had to reach out to PayPal support because a payment of mine was just stuck pending, stuck pending for longer than I expected. The first response took a little while, which was kind of annoying, but once I got connected with an actual agent, they really did look into it properly and explained what was happening.

It ended up getting fixed the same day, so i can’t complain too much. I’d probably give it 5 stars if the wait had been shorter, but the support person was helpful, polite, and actually helpful, which made a difference.
Terri_cantu01
April 02, 2026
"Usually quick, but my trust has slipped a bit"
PayPal has been convenient for me overall. Most of my payments go through quickly, and I haven’t had many transfers fail. Sending money is simple, and a lot of the time it shows up almost right away. That said, the app can be slow to update sometimes, and the extra checks pop up at moments that make me a little uneasy. It still works well enough, but those small issues have chipped away at my trust a bit. I’d probably give it 4 stars.
robert.Alvarado
March 23, 2026
"Got my money back quickly"
I had an issue with an order and wasn’t sure how annoying it was going to be, but PayPal sorted the dispute faster than I expected. I got my money back, which was the main thing. Also, it just made me feel a bit safer using them again. The process wasn’t a huge hassle either, which I appreciated.
WOOD
March 10, 2026
"I noticed a weird charge on my..."
I noticed a weird charge on my account, i’m not sure how their security checks didn’t catch it. Filing the fraud claim ended up taking way longer than I expected, and the whole thing made me feel like my account wasn’t as protected as it should’ve been.
ctbikesltd
January 22, 2026
"WORST COMPANY ON PLANET EARTH"

Pay pal - Has had my money held to ransom on all orders placed for 120 days before they release any funds-  We have been with Pay pal for several Years - and they have for the last 10 years plus increased the hold from 7 days to be paid know over 120 Day and still not paid - however they take there fees at time of sale and do not release ours - Financially crippling our Business- Then every month they put our account on Hold and request Tracking details and courier for orders- even when then information is already added to pay pal showing the item delivered - They then what you to provide invoices showing you purchased the goods- ID Bank Statements every month - No Issues with orders - however Pay pal seem to like -playing games with Peoples lively hood - Potential putting us out of business due to all our sales revenue being held
You then call The so called customer services and even they cant tell you why the reserve is in place - only if you don't like it close your account - I will be doing this once or funds are released from hold
Cant speak to the department that even puts the Hold on your account and cant get a reply to an email or even any support - considering we are paying for this service to use PayPal - If i was a Buyer they would be jumping through hoops trying to sort out there issue - quickly and efficiently - putting them through to correct departments top get that resolved

PayPal Q&A

What happened. you went downhill so fast. i cant call ppal and you dont respond to messages. just close my account

sadmouse764
October 27, 2020

“Paypal use to be good but not anymore I will never use again.”

How do i report a scammer

KenziRomero
August 18, 2020

“It doesn't matter if you report them or not PayPal won't do nothing about it they continued to let the scammers operate on their site and do not protect consumers”

I was declined on a dispute due to they said the package was delivered. how do i find out when it was delivered?

yellowgorilla767
July 01, 2020

“USPS delievered it to the wrong address my pacakge was supposed to be delievered too 35710 Bay Morgan Ln, Fallbrook, CA 92028 when USPS delivered it to an address simillar to this one 12354 Alcatal Street (do not know the exact address since they did not email me, but you can call USPS and ask, and that is how I found out) Fallbrook, CA 92028, right city and zip code, far away address.”

Am ordering a machine from a company in china which processes all payments through paypal; what precautions need to be taken? do i have recourse if machine is faulty, and, if so, within what period of time

NathanWatkins
May 02, 2020

“Don't!!! PayPal doesn't have your back. They will side with the seller.”

I am never using my email and password. how do they give me back money. i ordered on april 7, 2020.

ClaudeAdams
May 03, 2020

“However you paid for your order would be how your refund would come. Just like any other purchase, it's best to contact the merchant. I'm sorry I'm confused how PayPal is apart of this, I'd like to help if I can.”

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